Denim/GDR1 for Nokia Lumia - Update

[Chris_K]

Hi all,

There have many many discussions and comments here on the community about the status of this update. We've also received tweets and Facebook messages - so we know as ever, this is a highly anticipated update that all of you are waiting anxiously to receive. And we can see why - Cortana herself is worthy of an update like this.

We understand waiting for these updates can be frustrating, but with so many Lumia devices out there, it's understandably going to take Microsoft some time to ensure these updates offer a smooth and enjoyable experience for all customers.

15th Jan 2015 Update
Today, we have approved the latest Denim update for the following Lumia models:
520, 620, 625, 720 and 1320

These updates now sit with Microsoft to schedule and launch to customers. Just to ensure you're 100% in the picture here - the testing and approval process for the above devices is now complete on our end. We are in talks with Microsoft to get a more accurate ETA for release and we do still expect this to be this month, but as and when we receive any confirmations or updates i'll be sure to keep everyone updated here.

What about the others?
We understand the frustration if you have a handset other than the 5 mentioned above, but we assure you we'll work as best we can to test and approve other Denim updates as and when they reach us - that is to confirm that we have not yet received updates for any other Lumia (other than those above) to test. Again, i'll keep you updated as and when we receive other updates for testing.

19th Jan 2015 Update
What models are getting the 'full treatment' and which are just OS updates?
For the updates we have approved and sent back to Microsoft so far - that's the 520, 620, 625, 720 and 1320 - these are the newest updates to the Windows Phone operating system. They do not contain the full range of firmware updates such as the camera improvements that Denim is known for.

What updates are you waiting to receive for testing?
Okay... Deep breath! 530, 630, 635, 735, 820, 830, 920, 925, 930, 1020 & 1520

Will those be the full Denim updates?
Mostly yes, with the exception of the 820 & 920 which will receive a similar OS update to the aforementioned models.

When will you get them and when will we get to download it?
We don't currently have any ETA for receiving these from Microsoft but we'll be sure to keep you updated as and when that changes. Once we have approved the updates, we'll send them back to Microsoft to schedule it for release to customers - this typically takes 1-2 weeks after we approve.

Last words
I know waiting for these updates can be frustrating. I'd like to emphasise that we're sorting the testing out as soon as we get updates and sending them back for release - we're absolutely on the ball with these updates and will do everything we can to limit the time it will take for you to receive this, but some of the process is outside our control (eg, the update being scheduled for release to customers) and we'll do all we can to keep you in the loop.

3rd Feb Update
Denim for the 635 and 1520 are out now. Please see below for info relating to the 930 update

We’re trying to get the updates out sooner by streamlining the test and approval process. As a result, we are trusting Microsoft to test the O2 software updates for us and provide the results of the tests for us to approve, rather than us testing it, releasing back, and waiting for it to be pushed. In the case of the Lumia 930, the Cortana issue was missed by Microsoft, so we will be working together to improve the process for future updates.

Microsoft have identified the issue and have fixed it - as a result, the previous 930 update has been put on hold until it's replaced with the fixed update which we hope will go out soon, though no ETA has been provided.

6th Feb Update
Hi all, just a quick update with regards to the fixed 930 update. We've been given the heads up from Microsoft that this is scheduled to start pushing out from 6pm tonight (Friday 6th Feb). If you don't see the update immediately then don't worry - in case their servers are a bit busy, we'd suggest trying again a few hours later should you encounter any issues.

11th Feb Update

Hi everyone, just another update to let you know that the Denim update for the Lumia 925 and 1020 will be going live tonight! I know owners of these devices will be keen to update quickly so please do let us know how you get on.
Other Lumia owners... I know the wait is excruciating but hopefully not long before yours is made live too.

7th March Update

Hi everyone, just wanted to let you know that the Denim update for the Lumia 530 and 735 are now available OTA, and this should conclude all O2 devices now having Denim available to them. I know it's been a frustrating wait for many but we've done all we could to streamline the process and we're pleased the updates are now all readily available.

[Anonymous]

@Anonymous yes checked...extras and info displaying Lumia denim.no hey Cortana in main settings menu. DP disabled to get the denim udate

[Anonymous]

Strange...O2 didn't announce update was going live...like they wanted to hide from it. Only an hour before O2 telling us no news and to keep an eye on feeds...no warning at all. Then here it is denim...excitement for 20 mins...then bitter disappointment as we realise O2 have stolen hey Cortana from us

[Anonymous]

But I haven't had developers preview... And still no Hey Cortana on my 930 😞

[Anonymous]

They must have released the Hey Cortana for certain models. I have an O2 locked Lumia 1520 and the feature is there! I seem to remember when it was annouced it was only for certain phones, but I am sure that it was the 930, Icon and 1520

[Anonymous]

have tried a full reset,turned off pfd and nothing,o2 seem to have chosen to ignore comments on twitter with regards to the hey Cortana feature not being installed,something is more than fishy

[Anonymous]

@Chris_K  What the bloomin heck is going on with O2, up to yesterday NOTHING from you or any hints of an update then boom out of the blue 2 come along, yet up to yesterday you've been singing the tune "nothing from Microsoft, they haven't sent it to us".  Previously you've said that once the updates come in it can take up to a week to test, then another week for MS to release, which means you've somehow managed to expedite or circumvent this in which case why not the others, or you've been sitting on these and telling us incorrectly you've not got them.  I said this before but how can ANYONE on this forum trust anything O2 say when O2 pull a stunt like this??

[Anonymous]

I don't recall anywhere O2 saying that the update would be restricted. I do know that some phones don't get all functions. For example my 820 won't be getting the camera upgrades. But no where does it say anything about 'hey Cortana' restrictions!

Either they messed it up (shame on you O2), or they've restricted it (shame on you O2). Either way they have damned themselves.

[Anonymous]

Why restrict though,what do/will they gain,except thousands of seriously narked customers, if that's their plan they've succeeded there

[Anonymous]

I'm going to get some work done and then, if there is no further news I'm spamming this to all the tech news sites for sh*ts and giggles.

If no one here takes us seriously maybe they'll take the negative news seriously.

[Anonymous]

Mean while the 1020 is being shunted towards the back of the queue...once there they will open the door and throw it out into the cold and lonely world of yesterdays heroes...