My phone was recently sent to Microsoft for repair (Lumia 630), having initially spoke to o2 about the problem, they advised they would ring me back, when they could get a connection with Nokia, o2 did ring me back, but advised me that they could not get through to Nokia. So i went online & did a do it yourself fix it through Nokia online tech-site, it was a step by step instruction, & final analysis was, i had a fault in my device, they woud arrange to collect my phone, repair it & send it back, it has been repaired, i am now awaiting delivery. The device is still under warranty.
Point is:
Had online chat with customer services, they put me through to a Guru, well what a performance, really did not have a clue, so i thought it must have been me, well they could not resolve it, so i opted for nokia tech online. After, i spoke to online chat for repairs, explained my problem, also would i get a reduction for lost air time, they said it was pay monthly by default, so i had no joy there. Then they advised that i would have to visit my local store to gain a loan phone for £25.00 deposit, i couldnt go anyway as i am disabled, so i declined the offer, next the same person said i would have to deal with Microsoft on my own. Well it is a damn good job i did, my problem was solved. O2 im afraid, i have definitely lost all confidence in them. Its bad enough waiting for updates, well thats another story.
