If you have not got the account set up properly you need to call customer service for help.
You could also try texting the word "Active" to 2020 and checking the sim is inserted correctly. Sometimes just removing it and refitting it can also help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
