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Can't View Balance/Tariff of Mobile Broadband Device

AjixBKR
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Recently got a 'Pocket Hotspot Huawei 4g 2017' with a preloaded pay as you go sim. It seems to work fine however when I look in the my device page on the o2 website I can't view my Current Balance or my Tariff (it just shows "This information is not available at the moment. Please try again later."). As a result, I can't reliably track how much data I'm using.

 

Any feedback on this issue would be much appreciated.

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MI5
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@AjixBKR
You should be able to check it here https://mobilebroadbandaccess.o2.co.uk/Refresh/NewUserSignin
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126982 Posts
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Registered:
@AjixBKR
You should be able to check it here https://mobilebroadbandaccess.o2.co.uk/Refresh/NewUserSignin
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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AjixBKR
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Thanks!

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MI5
Level 94: Supreme
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Image result for thumbs up

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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