Yes I know it's an old 'phone but it's served me well - until it stopped getting email last Friday when we changed our tarrif.
O2 support have re-added the APN to our account and assured me that would fix it but it hasn't. When I go to email setup the phone is unable to connect to the server so then I'm stuck. I logged into the online O2 BIS page and deleted the account but it doesn't delete on the phone. I created an new one and that doesn't appear either.
Does anyone have any ideas, please?
I deleted the email related service books hoping that might kill the on-phone email setting but it didn't.
Do I have to delete the service books one-by-one? There seems to be no "delete all" option, and I'm nervous that if there's some kind of connection problem they won't resend and I'll be left with a brick. There's an option to resend them from the O2 BIS website and clicking that it says "sent", but nothing obvious happens on the phone.
OK, thanks. It's a bit odd that you can't factory reset the phone - there is something like that but all it does is delete data. There's loads of internet posts from people who say they're stuck with an old account on the phone that they can't delete as the phone needs to connect to whatever server the email account was on!
I guess it's Blackberry's server, branded O2, that I'm trying to conect to - although I'm not sure how it all works behind the scenes.
It worked fine until last Friday, but the O2 people I've spoken to seemed bemused that I was still using it. Nevertheless, they said it should work once the APN was re-sent. But it doesn't. 😞
I suspect Blackberry's side of it is working, but O2's interface to Blackberry isn't. Hence it's been fine until someone mucked about with our tarrif.
I just dug out an old 'phone (I've got 3 of 'em with various levels of screen failure) put my sim into it and tried to get O2's BIS webpage to recognise it but it says it's unable to detect the 'phone. https://o2mailuk.blackberry.com/