Solved: BlackBerry Q10

Anonymous · ‎14-04-2015

Hi,

I received 3 BlackBerry Q10 devices from repair, they are network locked. I requested a unlock code via the unlock form and via your hotline. The codes I was send are not working. Also our business account manager is not able to help. Can anyone help me to unlock these phones? I guess it is a general problem as it only affected phones which came back from repair.

I would like to send you the IMEI numers.

Kind regards,

Thomas

MI5 · ‎14-04-2015

Sorry mate, but we are just customers here like yourself so we cannot unlock them for you.
Official process is described here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca... but as they are business accounts you should be pushing your account manager to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-04-2015

Sorry mate, but we are just customers here like yourself so we cannot unlock them for you.
Official process is described here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca... but as they are business accounts you should be pushing your account manager to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎14-04-2015

Unlock may not work unless they have been used for calls on the network.

Don't publish the IMEIs here as this is an open forum.

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Anonymous · ‎14-04-2015

Thank you.

I will try to make some phone calls before I try it again.

Kind regards,

Thomas

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