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Airtime and plan

Anonymous
Not applicable
So I just signed a new contract and I just checked the app and I got a airtime bill and a device plan? That mean I'm pay £46 for airtime and £20 for device every month?
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Cleoriff
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Hi @Anonymous Not sure what Refresh tariff you signed up for?

There's a guide here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

Look here at first bill explanation https://www.o2.co.uk/help/account-and-billing/first-bill

*The Game Is On*

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Cleoriff
Level 94: Supreme
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Hi @Anonymous Not sure what Refresh tariff you signed up for?

There's a guide here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

Look here at first bill explanation https://www.o2.co.uk/help/account-and-billing/first-bill

*The Game Is On*

Girl in a jacket
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Anonymous
Not applicable

If you are on a Refresh plan then I assume it's £26 for the device & £20 airtime? It maybe more because at the start of the contract you will pay a month in advance & maybe an extra pro rata

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MI5
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Yes you will have 2 payments each month, one for airtime and one for the device.
Your MyO2 will clearly show your payments
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MercedesS
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Hello @Anonymous, welcome to the O2 community!

I hope their advice helped you! They know a lot heart Thanks guys for the help!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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