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wrong purchase

ashleighkate
Level 1: Joiner
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Good afternoon,

A few moments ago I purchased some extra data. I done this by mistake and was meant to purchase extra iphone storage. Is there any way that this could be refunded or swapped for storage? I was only a few minutes ago so the date hasn’t been used in any way yet. If there is any way that I could get this swapped for extra storage I would be so so grateful. Thank you 

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madasaf1sh
Level 68: Extraordinaire
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@ashleighkate 

 

I dont think there is as per the t&c's there are no refunds on bundles. You can try and speak to an agent on 202 and see if they can do anything, but it will be more on a good will basis if anything.

If it is icloud storage then thats done by Apple so can't be swapped, as that payment is direct to them.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts





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