Natwest App/Apple Watch Bug

[gemz4the1]

*For information only*

For the last few weeks I have had a bit of an issue with the Natwest app on my iPhone.  When I log in (whether it be by my passcode or touch ID, I kept getting a message about activating my Apple Watch.  There are other options within the app to turn Apple Watch connectivity on, however, I always have this turned off.  Upon logging in, it came up with options to activate now, remind me later, or don't remind me again.  I had already set this up several times and the message kept appearing.  I then started to select the don't remind me again option, but it kept appearing.

In the end, I raised the issue with Natwest on Twitter.  I was advised that it is a bug in the app.  I was advised to do the following steps:

1. Delete the app
2. Text STOP to 82628*
3. Reinstall the app

*Please note that this text is classed as a premium service and you will be charged approximately 8p for it (I was not advised of this before I sent the message and have raised it with Natwest).

My app seems to be working fine now 

[PhoneChanger]

Strange you need to send a text to stop an app from giving you notifications.

Usually sending a text to stop a notifications service is when the notifications are via text also.

[gemz4the1]

I know. I queried this with Natwest prior to sending the text to ensure that they had read my tweet properly. 

[jonsie]

Thanks for the information, hopefully it will help others

[Anonymous]

So e very useful info there, even though I don't own an Apple Watch myself