Call back in 4 hours
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on 29-11-2023 14:22
I've tried to pay off my device plan and then get a PAC code this morning and been told, after getting through to an agent, that the system is being upgraded and to call back in 4 hours. So I waited for 4 hours and have called back only to be told to call back in another 4 hours. Is this going to be the case in 4 hours??
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on 29-11-2023 14:34
It's possible that you are being changed over to the new billing system and until that's completed customer service won't be able to access it
No one on here will know how long until you are able to pay and get your PAC so it's a matter of persevering with calling them
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on 29-11-2023 14:35
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on 29-11-2023 14:35
How annoying. Thanks for trying to help.
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on 29-11-2023 14:43
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on 29-11-2023 21:05
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on 29-11-2023 21:05
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on 21-02-2024 07:31
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on 21-02-2024 07:31
Sadly not….still have the same problem….
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on 21-02-2024 09:40
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on 21-02-2024 09:40
It could be an issue on your account, give the payment management team a call on 0800 902 0217 and get them to pass it to the o2 IT team, it might take upto 5 days for the back office team to fix it.
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company