Accessability

Nickimx · ‎20-11-2023

Hi

I am wondering if anybody can give me some advice please

I need to get in contact with the payment management team. However i am now unable to hear so cant ring them

Iv tried using online chat and it is sending me around in circles. Unable to actually speak to anybody!

my o2 doesnt work as my number is no longer active

I feel like pulling my hair out!!

Enlli · ‎20-11-2023

This may be of help to you

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

You can also reach O2 via Social Media

Message O2 on

(Facebook) (https://o2uk.co/O2CFB)

X (Twitter) (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎20-11-2023

You can also call them directly on 0800 902 0217 using Skype @Nickimx

Guide: A Guide to Skype

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

madasaf1sh · ‎20-11-2023

@Nickimx

Have a look at the relay app from https://www.relayuk.bt.com

This will hear you make phone calls with your hearing issues..

--
This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,

Oxonian · ‎20-11-2023

@Nickimx

@Enlli has already pointed you towards :-

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

Please note that there is a Support Request Form therein which will enable you to communicate with O2 in writing.