I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using: Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Have you tried CLAIM to 50202? Otherwise, @MI5 is correct you can claim them anytime visiting the rewards website here. Alternatively, you can call in to store, and they can help you with that.
