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Passcodes

Kaia
Level 1: Joiner
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on ‎22-02-2021 20:02

on ‎22-02-2021 20:02

I’ve requested OTP (passcode to verify my o2 phone number) to set up the disney+ extra every 10 minutes for an hour and still haven’t received one and it’s driving me crazy. I’ve received a text from o2 in the meantime about something else though....
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MI5
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on ‎22-02-2021 20:13

on ‎22-02-2021 20:13

@Kaia 

I'll ask @Thomaso1 to see if he can help.

Is the number it's sending the code to correct?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Thomaso1
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on ‎22-02-2021 20:42

on ‎22-02-2021 20:42

Thanks for the tag @MI5. Sorry for the slow reply @Kaia i will Private message you now.

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MI5
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on ‎22-02-2021 20:59

on ‎22-02-2021 20:59

Thanks @Thomaso1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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basedking
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on ‎22-02-2021 22:43

on ‎22-02-2021 22:43

I am having the same issue - please can you advise what to do before the offer runs out

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MI5
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on ‎22-02-2021 22:47

on ‎22-02-2021 22:47

@basedking 

@O2Lisa will help you in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Lisa
Former Staff
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on ‎23-02-2021 08:10

on ‎23-02-2021 08:10

Thanks for the tag @MI5 smiling

I'll message you privately @basedking and get this looked in to for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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