This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Not loading

Andy92
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-09-2023 07:15

on ‎29-09-2023 07:15

It’s a joke why is it so Sam difficult to get help and nothing gets sorted. I need to log onto my priority but when I put my number in to get a code, it literally just just keeps throwing me off and reloading the page. 

Message 1 of 3
372 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 144834 Posts
  • 634 Topics
  • 27772 Solutions
Registered:

on ‎29-09-2023 07:58

on ‎29-09-2023 07:58

@Andy92 

Try deleting and reinstalling the app.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
366 Views
0 Kudos

Oxonian
Level 29: Intuitive
  • 6194 Posts
  • 107 Topics
  • 22 Solutions
Registered:

on ‎29-09-2023 19:47

on ‎29-09-2023 19:47

@Andy92 

My recommendation would be to follow the advice of @MI5 ; but I suggest that after deleting the app, please restart your 'phone before reinstalling the app. 

That usually works.  

Message 3 of 3
353 Views
0 Kudos
Top