Instant wins

[Philbach]

Hi. I won some Guinness on the instant win promotion, but haven't heard anything. This happened before on the last one. Has this happened to anyone else?

[Cleoriff]

@Philbach 

You have a certain time limit to claim. All in here. Read sections 8-10

https://www.o2.co.uk/termsandconditions/other-products-and-services/priority-instant-winners-terms-a... 

[Philbach]

It says I should receive an email or text to respond to. I didn't receive either.

[Cleoriff]

@Philbach 

I'll tag one of our members @pgn to this post. His daughter won Guinness on Friday. I'll ask him what he did to claim it. I have never won anything so can only give you the T's&C's. Lol

[pgn]

Hi @Philbach, well done on winning! 

Within a short time of winning on the Priority app, my daughter got an e-mail:

• From: Priority Instant Winners <info@priorityinstantwinners.o2.co.uk>
  Date: Fri, 16 Apr 2021, 11:15
  Subject: Priority Instant Winners - Your Prize Confirmation
• 

Perhaps your winning e-mail went into a Spam/Junk folder on your side somewhere?

Or worse yet, your e-mail address as entered on the original entry form contained a typo 

I hope you find it!

Thanks for the tag, @Cleoriff.

[pgn · Accepted solution]

One more thing, @Philbach - the FAQ on the Priority website: https://priority.o2.co.uk/faq

It has a section about "What happens if I win?":

[Philbach]

Hi. Thanks for responding so quickly! I've sent an email to them, so I'll see what they say. 

[Cleoriff]

Thanks @pgn  and best of luck @Philbach 

[Philbach]

Thank you for helping!