Disney plus on O2 priority

[Bea4]

Hello,
I am a Virgin Media and O2 customer, and also have O2 Priority, but, when I am trying to activate Disney plus on priority, it directs me to the o2 app, to add as an extra, but, when I'm there, there are no extras to add.
Can I please get help with this?

[MI5 · Accepted solution]

@Bea4 

Guide here Guide: Adding and removing O2 Extras  or contact O2 for help.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2