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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2876 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15747 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Apple Watch airtime activation reference 108

I cannot activate my watch airtime data to my Apple Watch , error details as follow: Oops, something went wrong. Try again and if the problem continues call 202 for free from your 02mobile, quoting reference code 108

Battery

Battery going down quicklyApp not working, no my o2 information available, keep having to sign in

Missi by Level 1: Joiner
  • 77 Views
  • 1 replies
  • 0 kudos

No service

Hi, I was late for a bill, it’s has been paid but since I haven’t had any service, how can I rectify this as I have no service to call O2 up?

Ray13 by Level 1: Joiner
  • 97 Views
  • 2 replies
  • 0 kudos

Resolved! 3 year warranty

does 3 year warranty cover Galaxy Z Flip3 5G screen not working.- thin line down right hand side and bottom (where all the clicking is done) non functional??

Gitladi by Level 1: Joiner
  • 216 Views
  • 4 replies
  • 0 kudos

Resolved! Incoming calls - no caller ID

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,called O2 twice (they just googled it and...

Roman by Level 1: Joiner
  • 28697 Views
  • 262 replies
  • 0 kudos

My O2 issues signing in

For over 2 months I have been unable to sign into MyO2 account ‘oooops something went wrong ‘ etc etc I can sign into O2 on a web access but says ‘ no accounts linked to this’ !!!I have logged with O2 customer services several times and had it suppos...

Rev by Level 1: Joiner
  • 266 Views
  • 7 replies
  • 0 kudos

Signal issues

Phone signal not working properly. Saying I have 4g etc and full bar but then telling me I have no Internet connection or not registered on network. Struggling to connect calls. I have reset phone settings, manual apn, reset connections, master reset...

Lanny1990 by Level 1: Joiner
  • 136 Views
  • 2 replies
  • 0 kudos

Migration help please!!

Like many others I’ve upgraded from o2 to o2 using mobile phones direct for a much better deal. Am repeatedly being told my number is “in the process of being migrated” and will migrate “today” for the last 3 days. How can I escalate or resolve? This...

SIM not working in Lebanon

HiI wonder why is it the O2 service sometimes works and other times not working in Lebanon especially with SMS!Is there a way to resolve this issue?Thanks

Kdj by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos