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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2972 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5064 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15881 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8080 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7465 Views
  • 6 replies
  • 0 kudos

Alert not received

I never received the warning alert today

Lzz by Level 1: Joiner
  • 541 Views
  • 1 replies
  • 0 kudos

Unusual battery life/drain

I am writing to share my Wifes experience with switching from a contract to a SIM only plan for my iPhone 8+ and to seek some advice and insights from the community.During the conversation with the O2 representative, She was asked twice about the bat...

Croz by Level 1: Joiner
  • 1098 Views
  • 4 replies
  • 0 kudos

Apple Watch data plan tech support

I have been an o2 customer since 31st January 2023, signed up to the Volt package, as i took out the M500 Virgin media broadband package also. I have 2 issues with my o2 account, as follows; Although my Volt benefits states it is activated (when i ch...

No Caller ID on incoming calls - help!

New iPhone 14 pro 2 days ago. 24 hours ago I ported my old number across. Since then all incoming calls have said 'no caller ID' even if they're in my contacts. Outgoing calls work fine. Anyone managed to fix this?

J43 by Level 1: Joiner
  • 682 Views
  • 6 replies
  • 0 kudos

Resolved! Signal problems

Signal problems all the time Got a message again this morning saying you can't fine a problem. Great except do a signal check and it tells us there is a problem with a nearby mast and the engineer's are working on it So what is it no problems or they...

Davo8241 by Level 1: Joiner
  • 527 Views
  • 3 replies
  • 1 kudos

Resolved! 5G and calling

Whenever I make any call, the network runs away. Voice starts breaking out. Even tho I could never use 5G data, and If I make call to anyone it shows 3G.

Tech3 by Level 1: Joiner
  • 545 Views
  • 1 replies
  • 0 kudos

Resolved! How to cancel my sim

Hi my name is Joshua bolam I would like to cancel my sim so it can't be in use anymore please.

Josh18 by Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos