Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
i have new sim card and want to keep my old number i have a pac code
I recently received an email from O2 after being 'transferred' from Virgin Media, containing a link which was supposed to take me to my new account. When I click on this link instead of going to my account, I receive the following message.I am using ...
I'm based in the UK and have been unable to receive text messages sent to my phone from outside the UK. I was a Virgin customer until the migration last month. Has anyone else experienced this? I phoned 02 - no help - a technician will get in touch a...
I topped up 10 pounds with the intention of getting my 7GB data bundle but instead it’s taking 2 pounds from me everyday to give me 100mb for each day. I never asked for this!! I want my 7GB back
I'm not an O2 customer, but I've had an O2 account fraudulently opened in my name (using an also fraudulently opened bank account). I reported this through the help desk as soon as I saw the hard search on my credit report. So far, the only correspon...
I have the PAYG £10 bundle. The last month's bundle expired yesterday, and the new bundle has not activated, even though I have the required £10 balance. I'm not sure how to fix this. Calling O2 would be the simplest option, but I'm abroad. The Whats...
How long does it take to swap to e sim?
I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I...
My phone got damaged last night and i just tried to turn it on but it made an alarm sound. Im worried about losing all the storage on my phone and i dont know if i have insurance to get a new handset
Hi all, I was recently in Romania and I was not able to call the local emergency number, 112. I think the message my phone displayed was "Unable to dial number". I had to ask a local to call the number for me. What happened there and how can I make s...
