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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2601 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15382 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Resolved! Transferring from Virgin.

Hi, I am a Virgin customer and have been transferred to O2 - I have been sent a new sim. I have four phones - which phone is the sim for or can I use it with any of them? Your 'track my order' info says that the sim is compatible with 5 g only, but a...

cc88 by Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Resolved! Please help! Sim is still not working after bar was placed on the Sim which was only for the device

I had a device stolen- which lead me to having the device barred- The sim card was not in the device- yet the customer service advisor (after many requests placed a bar on both the sim & the device). I have had a new sim delivered- still not working....

RJ90 by Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

No Caller ID

Hello,I recently moved from a physical to eSim in my iPhone 12 Pro Max. Since this change, I have been unable to receive any incoming Caller ID. Instead my phone shows "No Caller ID" whenever I have an incoming call. I have called O2 but no help - ha...

Oliver4 by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Resolved! Screen is unresponsive

My pixel 6 screen is unresponsive to touch. the fingerprint sensor doesn't even come up. I've started in safe mode, and restarted the phone and nothing works.

Gabby22 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

2 data plan synced to my Apple watch

Hi,I got my Apple watch in December. Straight away I had issues , where 'No data plan' was displayed on the watch. I contacted customer services back then but they couldn't help. So i posted on the forum where the issue got picked up by someone. A we...

BeloBe by Level 1: Joiner
  • 534 Views
  • 2 replies
  • 0 kudos

Resolved! Unblocking private numbers

How do you unblock private calls that you receive that you do not have the numbers for.

Mel9 by Level 1: Joiner
  • 367 Views
  • 1 replies
  • 0 kudos

Apple Watch Data Issue - Anyone been able to get it to work?

From the volume of posts, (myself included) there seems to be an issue at O2 setting up mobile data to Apple watches.Oops error codes, then stuck on activating.The O2 folks here have been great getting past the errors, but days of ‘O2 Activating’ wit...

Anonymous by Not applicable
  • 2377 Views
  • 28 replies
  • 0 kudos