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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7280 Views
  • 6 replies
  • 0 kudos

Resolved! Wifi calling

I’m trying to switch on wifi calling on my iPhone. When I toggle the switch it tells me I have to go to the o2 website and get it added to my account (which is free). When I go to the website and log into my o2 then go to switch on wifi and 4g I just...

CasD by Level 1: Joiner
  • 288 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping old number

I am a new customer, just activated my O2 sim this morning and started the process to keep my old number. I have filled up the form providing my old number and my PAC code. I received a message mentioning I should text SWAP to 20220. My question is, ...

clabrg by Level 1: Joiner
  • 312 Views
  • 3 replies
  • 0 kudos

Signal strength

Why is the signal strength so weak in the SA5 8JB area, it’s been like this for months now, one bar currently, it’s very frustrating, yet if I go about 2 to 3 miles down the road I get full bar strength.Even thought of going to another network provid...

Martyn7 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail

hi how can I turn off voicemail 

Gaz7 by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Resolved! Extend the number of rings

My phone only rings three times before going to voicemail and I frequently don't get to it in time. How can I extend this. Samsung A54.

Sim only plan

available option for renewing sim only plan. Remark: there are multiple O2 plan which is much cheaper with more data than mine

WY by Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

Apple Watch Mobile Service Issues

I purchased an Apple Watch SE 2nd Gen a month ago & have tried to set up the mobile service but it just says: "We're setting up your Apple Watch on the O2 network & we'll text you when it's all done. If you don't receive a text within 24 hours, call ...

RoryC7489 by Level 1: Joiner
  • 361 Views
  • 2 replies
  • 0 kudos

No signal indoors or out

Recently moved to o2 and ever since I moved over to my new sim I have had no signal indoors or outside. I checked the o2 network checker before switching and it said good signal indoors and out in my area however since switching I’ve restarted my pho...

Sspen1 by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos