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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2886 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5037 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15755 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8042 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7427 Views
  • 6 replies
  • 0 kudos

Resolved! I have been scammed

How do I contact O2 to stop a DPD delivery today DPD can't stop it without O 2 contacting them. It has been ordered on my account and my billing address has been changed and I can't change it. I have reported to fraud in O 2 but the phone is being de...

Le42a by Level 1: Joiner
  • 504 Views
  • 1 replies
  • 0 kudos

Apple Watch series 8

If I got my partner an Apple Watch series 8 on my pay monthly contract is it possible for her to connect to her IPhone witch is on 3

Sam45 by Level 1: Joiner
  • 942 Views
  • 4 replies
  • 0 kudos

Resolved! How to transfer files from Samsung to iphone

Hello. I've just ordered my upgrade device. Going from Samsung to iPhone, I want to know how its possible to transfer files, photos and apps over to iphone from Samsung please, I'm all new to iphone and don't know how to do this. Any help and assista...

Leahsav94 by Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Resolved! No Caller ID

I have received a No Caller ID and I would like you to identify the number for me please.

Who by Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

Incoming calls

I have been missing calls from a hospital number, the hospital claim that they are leaving voicemails but I don’t get them. They asked if I had 0800 numbers blocked. If they are I don’t know how to rectify that. Any help appreciated.

Why can't I access my Apple music add on

I have apple music as an add-on for 6mths on my latest contract but clicking the link on the text sent from O² doesn't work and it keeps suggesting I take a 'free month'

Gilo1 by Level 1: Joiner
  • 415 Views
  • 3 replies
  • 0 kudos

Resolved! No signal

I currently have no signal at my home address where it is usually ok.The coverage status says theres no issues and I have tried all the suggested phone checks.Having to drive a mile to make a call...Can you advise please?

Al007 by Level 1: Joiner
  • 606 Views
  • 4 replies
  • 0 kudos