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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15387 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7871 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7276 Views
  • 6 replies
  • 0 kudos

Resolved! Direct debit

I’m not sure if I am being scammed. I keep getting emails about setting up a direct debit. I already have one in place.

Resolved! Direct debit emails

Hi, I keep getting emails about a direct debit has been set up for me but I have had a direct debit for years with you, are you able help?

Name111 by Level 1: Joiner
  • 764 Views
  • 2 replies
  • 0 kudos

Resolved! New user

Hi I pre ordered the google pixel fold in July and I'm a new o2 customer but unable to log into my o2 account says can't find account click here to resolve but when I do says I have no products is this normal? Thanks

LW29 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Resolved! messages/email

Hi, I have received 2 messages on phone and 3 emails saying about direct debits changing with my bank. is this legit, want to make sure im not being hacked/scammed. Thanks

Que by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelation of contract

Hi everyone i have been a o2 customer for years recently i lost my job and i resort do doing food delivery. O2 does not have enough coverage everywhere in my area and this is affecting me. I called to cancel my contract but i have been asked to pay i...

ionuts by Level 1: Joiner
  • 591 Views
  • 3 replies
  • 0 kudos

Resolved! Data on Apple Watch

Hello everyone I recently changed my iPhone XR to iPhone 14 pro max. I unpaired my Apple Watch and paired it with my new iPhone. Unfortunately I can’t get my data allowance to transfer, everytime I try to set it up, I get code 14. I’ve contacted o2 n...

CT66 by Level 1: Joiner
  • 593 Views
  • 4 replies
  • 0 kudos

Calling fault with particular number

Have an issue with my pay monthly sim. Everything looks normal. When I make or recieve calls the call connects but I can't hear them and they can't hear me. Other Sims work just fine in the phone. Went into the O2 store and got a new sim, transferrin...

Tom87 by Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

apple watch 8 ultra

when i got my apple watch and phone i set up a plan for the watch but i cannot get it activated tried going into O2 shop but no help can anyone help

Resolved! Complaints email

Can someone please help me with an email address to make a complaint? I want to write to o2 but not write a letter! Thanks

Resolved! Is this contact from O2 - new sim sent by ID mobile

I think I might have been scammed.Received several calls from phone +44 161 524 3604 & +44 20 863834. They said they could offer me a better monthly contract rate, they confirmed they were calling from O2 and they had my details which they read to me...

emb60 by Level 1: Joiner
  • 1165 Views
  • 4 replies
  • 0 kudos