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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2972 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5064 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15886 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8080 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7465 Views
  • 6 replies
  • 0 kudos

Resolved! Phone use in EU

Can I use my phone whilst in the EU and if so do I just switch on Data Roaming?

Big-D by Level 1: Joiner
  • 212 Views
  • 3 replies
  • 0 kudos

Connection

My WiFi is working as I can use the internet but my instagram and WhatsApp won’t connect

Resolved! esim

I ordered a new phone and an esim. The phone arrived today but i have no service and don't know where to get the esim from

JANE123 by Level 1: Joiner
  • 208 Views
  • 2 replies
  • 0 kudos

Resolved! Using my mobile in the USA

Can I use my mobile phone in the USA without incurring extra charges 

0409 by Level 1: Joiner
  • 231 Views
  • 2 replies
  • 0 kudos

Resolved! Recovering voicemails

Hi , I recently lost some voicemails I had saved and was wondering if its possible to recover them ?If this is possible is there any way i can download it to my device as i dont have the voicemail app Thanks, kai

Kai7 by Level 1: Joiner
  • 164 Views
  • 3 replies
  • 0 kudos

Resolved! Query broadband and tv

Hi.. got mobile on 02 since the merger.. still got broadband wi Virgin.. checking if can change to 02 broadband without penalty for cancelling Virgin?

Lolelv by Level 1: Joiner
  • 125 Views
  • 1 replies
  • 0 kudos

Resolved! Notifications

Hallo. My name's Chris. I keep getting a notification on my phone screen headed Chat Messaging saying I need to download 'Messages by Google' app or my Samsung messaging client will no longer support RCS on my phone from 11 Dec. I've got no idea what...

ChrisH53 by Level 1: Joiner
  • 387 Views
  • 5 replies
  • 0 kudos

Transfer existing number

I have just transferred from another provider and wanted to transfer my existing number. I provided a pac number but this hasn't been done. Can I ask why this hasn't happened.

James1082 by Level 1: Joiner
  • 171 Views
  • 3 replies
  • 0 kudos