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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

AppNotWorking

Hello i’m having issues with logging in to the app and the website as well.

George24 by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Password reset email blocked as unsafe url

I've got the same problem but can't phone O2 to fix as the robot keeps asking me to log in to my O2 account but my account keeps saying it doesn't recognise my log in, therefore asked for link to reset and got the Mcafee rubbish. Appears to be tellin...

Flora by Level 1: Joiner
  • 286 Views
  • 1 replies
  • 0 kudos

Iphone Sending two text messages to everyone

Hi, I've recently ported my old phone number to O2 and since it has ported every time I send a text message to anyone they receive 2 messages. Any idea why this is and how to stop it? I've taken the SIM out cleaned it and reset the iPhone but it's st...

P_R_S_20 by Level 1: Joiner
  • 242 Views
  • 5 replies
  • 0 kudos

O2 messed up my PAC transfer and I am melting down

Hello! After 3's network issues in February I decided to switch from a 3 Contract to O2 Pay as You Go. I popped in the Sim on Tuesday and filled in the form to transfer my PAC. When it didn't happen on Wednesday I submitted the form again. Finally, I...

Resolved! I want to cancel a bolt on I made by mistake

I am in America for a few days and was going through the O2 app.i pressed on a bolt on called O2 travel in error and received an email saying that I have placed an order. I only wanted to find out what it was about and now I have no signal.I do not w...

Return to O2

Hi I I returned my Mobile as instructed by O2 using the Label they provided now lost I have a tracking no and receipt proof o postage Royal Mail say it is the responsibility of Micro Ingram what can I do losing the will to live

Divert when already overseas

This is my first post, so hope it’s in the right place.I need to divert all my voice calls straight to voicemail but need to retain the ability to use WhatsApp on Wi-Fi.I’m already in Mauritius and forgot to do it before I left. The call rates are re...

SarahF1 by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Visual voicemail

Can anyone help with visual voicemail, spoke to o2 three times and no help

Chris410 by Level 1: Joiner
  • 228 Views
  • 3 replies
  • 0 kudos

Resolved! My O2 app is not working

I created O2 account few days ago. Then I downloaded and installed O2 app for an advertisement. Then I tried several times to login. I couldn’t logged in. And I got this pop up message. “Oops. My 02 isn't available to you yet.If you're new to 02, it ...

Ayesh by Level 1: Joiner
  • 6224 Views
  • 14 replies
  • 0 kudos