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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2885 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5037 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15754 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8042 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7427 Views
  • 6 replies
  • 0 kudos

Resolved! New/existing number

I recently added a new sim card to my account for my daughter and she kept her existing number from three. All is well until she sends me a text message. The message works fine but it comes through from the number that was associated with the new sim...

Dazzerj by Level 1: Joiner
  • 337 Views
  • 4 replies
  • 0 kudos

Resolved! Sim swap 5g

Hi. I have a new iPhone for my daughters b day next month, it takes a new 5g sim which has been sent with the phone.I am not going to set it up until I give her the phone but my question is how do I set this up?do I just put the new sim into new phon...

Location Services

Location services stopped working on two phones once parental controls enabled by O2. Same issue as here:https://community.o2.co.uk/t5/Tech-Support/Location-services-not-working/td-p/1516256Works just fine on wi-fi. It's just on O2's network with par...

Resolved! Complaint

HelloHow can i log a complaint? I have poor network signal all the time, unlike what your maps say, that the network service is good indoors and outdoors where i live. It is not.

Nonetwork by Level 1: Joiner
  • 414 Views
  • 4 replies
  • 0 kudos

Error Code 26

I have a new Apple Watch Ultra 2 but cannot migrate my data plan from my old watch to new. I get the following message… “Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code ...

Redgiant by Level 1: Joiner
  • 457 Views
  • 1 replies
  • 0 kudos

Capacity problems on mast local to my home

Over the last 6 weeks I've been experiencing a very poor signal (0-2 bars) from my home address. It is very much worse in the evenings and results in calls being dropped, complete inability for one party to hear the other or just hearing garbled nois...

doublet by Level 1: Joiner
  • 1827 Views
  • 21 replies
  • 0 kudos

Resolved! Fraud

Hi I think there's some suspicious activity on my account 

Abcd by Level 1: Joiner
  • 275 Views
  • 3 replies
  • 0 kudos