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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2855 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5027 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15723 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8033 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7421 Views
  • 6 replies
  • 0 kudos

Resolved! Lost signal abroad

Hi, I am abroad and I haven't received my new O2 sim card yet, I am still using my Virgin card. The signal and network worked fine so far but today my device lost the signal and I cannot fix the problem with restarting, removing and putting back the ...

AM_1984 by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Can't get any network from la Reunion Island (European Union)

Hello, I can't get any network from la Reunion Island (European Union). I can't even receive a text message. I tried to select different network: FREE MOBILE RE, ZEOP, Orange re, SRR but none of them give me some network. Any help please?

abcde by Level 1: Joiner
  • 328 Views
  • 2 replies
  • 0 kudos

Remove phone blacklist

Can anyone tell me if there is some alternative way to get a phone removed from a blacklist through O2?I have phoned 4445 about it 3 times now and they keep telling me the phone is not showing on any blacklist but various web sites say it is and mobi...

MikeGB by Level 1: Joiner
  • 1104 Views
  • 5 replies
  • 0 kudos

Resolved! Data

How can I share data to another o2 phone?

Cant activate my sim

Recently got sent new sim and no luck in activating it

Daira by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Router settings

Hi, I have a SIM card router with O2 SIM card and I can connect to the router but not to the internet? Been through Tether set up but still struggling. Can you advise please.

Tucks by Level 1: Joiner
  • 443 Views
  • 4 replies
  • 0 kudos

Bill

Hi,I recently changed my address on the account and when going to download my most recent bill it still had my previous address on there. I need to give proof of address for work so is it possible to email me my most recent bill with my new address p...

TA7 by Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos

Waiting since sunday last week for number change

5 times i have sat waiting too get my phone number changed over from 3 to 02 ..5 times they promised it will happen within 24hrs. Its still not happening todsy i call and they tell me you have to call back where too busy ..wtf .. what king of tech su...

Pms1456 by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Wrong email address

When I was talking to an O2 assistant to set up my new tariff, she made an error with my email address. correct email address: [edited] incorrect email address: [edited] can you please erase the second, wrong email address, please. It means I never r...