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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

Resolved! The priority app - Greggs promotion

Hi, I am not sure if it’s me but you’ve got I believe Greggs drink offer on the app. It’s coming up as none available and the one time I tried to do it everyone was confused why it wasn’t working. is there anything from the team about this as its on ...

jjdtay by Level 1: Joiner
  • 481 Views
  • 3 replies
  • 0 kudos

No Network

I have never had a problem at home with network coverage until the last three weeks. Each time I try to answer/make a call I am told "No network connected". I have checked and checked the status of local network and am told every time there is a prob...

Buying smartphone abroad

Hi, I will buy a new unlocked smartphone (Xiaomi redmi note 10T) in Japan which accepts nano sims and esims. I am assuming I will be able to use my O2 nano SIM (or esim) when I return to London? Please can anyone help. Asif

asif_c by Level 1: Joiner
  • 637 Views
  • 7 replies
  • 0 kudos

Resolved! Roaming not working

Hiim in Greece at the moment and roaming is not working on my pay monthly sim. I’ve tried turning Mobile data off and on but still doesn’t work. Whenever I try to open safari on my iPhone 11, I get “Could not activate Mobile network “ message. I’ve a...

Billingd by Level 1: Joiner
  • 966 Views
  • 3 replies
  • 0 kudos

Bolt On

In august while on holiday I bought an 8GB bolt on. I thought this was a one off. I still had some left which rolled over on to September but I didn’t get my usual 5GB. My reset date is the 2nd of the month, FF to end of September and I had less than...

JulzCa by Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos

Error 0

I keep getting error 0 when texting my friend. I can receive texts from her number, I can call her number, text all my other contacts. I can send her a text from my partners phone fine, just not from my phone. Both phones are on 02, hers is iPhone, m...

Lwark28 by Level 1: Joiner
  • 533 Views
  • 3 replies
  • 0 kudos

Resolved! stolen phone

my phone was just stolen, I need to block my sim and order a new one

AyseOmer by Level 1: Joiner
  • 256 Views
  • 1 replies
  • 0 kudos

Sim network puk

I have put my SIM into a different device which has locked my SIM and I now require a SIM network puk code

mh7 by Level 1: Joiner
  • 237 Views
  • 3 replies
  • 0 kudos