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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2877 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5035 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15748 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

New tariff

If i upgrade my tariff to get more data will i be able to use it straight away

Miick by Level 1: Joiner
  • 228 Views
  • 2 replies
  • 0 kudos

Disney + access

I cannot access free Disney plus as it’s linking to my old membership and wants me to renew paid membership

JulesT by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

my device plan has been cancelled

hi on the 11th October I paid my air time and device plan for 2 months I owed the air time plan has been taken but device plan payment returned please can you explain why though I know I have paid late but did pay upto date on the 10thbictober for my...

sue66 by Level 1: Joiner
  • 331 Views
  • 2 replies
  • 0 kudos

WiFi & VoLTE calls.

On my Samsung A70, WiFi Calls are not available and the VoLTE switch is greyed out. SIM card status shows IMS not registered. When I put in a SIM from another provider, VoLTE becomes available so it looks like an O2 problem rather than the device. I ...

Resolved! Bill

Hi I would like a paper bill

Libby6 by Level 1: Joiner
  • 282 Views
  • 2 replies
  • 0 kudos

Internet access

Hello. I’ve just topped up my sim card today for £10 and my balance is shown as £10 but I don’t have internet access yet. Why is that? I need internet ASAP.

Soroush by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Chinese sim

Sorry if this is a duplicate message...I'm in Beijing. Got a Chinese sim but can't send any messages. Was able to receive a call from a Chinese number. Any advice?

ChristyM by Level 1: Joiner
  • 246 Views
  • 2 replies
  • 0 kudos

Sim unlock code

Hi I have a OnePlus 5t which I finished paying for a couple of years ago and upgraded to an oppo find X3 pro, I'm giving the OnePlus 5t to a friend and just wanted to know how to get a SIM unlock code for it as the phone is still in good condition, a...

gman64 by Level 1: Joiner
  • 321 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping number when changing to SIM only

Hello, please can someone tell me if I am able to keep my current number when I switch from a device plan to SIM only? Thank you!

Ailsa by Level 1: Joiner
  • 617 Views
  • 4 replies
  • 0 kudos