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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15369 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Resolved! Call issues

I'm currently in Europe and can't receive or make calls. My roaming is switch on.

Xarpi by Level 1: Joiner
  • 524 Views
  • 6 replies
  • 0 kudos

Call failed

I am having a problem with failed calls when I try to ring my husband. I am with O2 and he is with EE. We have tried all the suggestions on the EE forum, I’m just wondering if anyone has any suggestions. He has had his Samsung A54 for about 3 months ...

betty456 by Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos

Data roaming in Turkey

I was in Turkey last week. On arrival my iPhone 12 mini auto selected ‘Turkcell’ network. I received a text from O2 offering a 100MB bolt on for data roaming - I accepted it, and received confirmation. However, with all the seemingly right settings, ...

WillS1 by Level 1: Joiner
  • 507 Views
  • 3 replies
  • 0 kudos

Calls from vodafone number won't connect

I've been having trouble for over a week receiving calls from 1 specific Vodafone number to my O2.On the Vodafone handset, there is no dial tone when phoning my O2 phone. I see the incoming call on my O2 phone, but when i try to answer, the call ends...

Resolved! Free Earbuds

Hi just signed up for the new pixel 8 and was told I could get a pair of free earbuds, how do I go about claiming them please

HB46 by Level 1: Joiner
  • 622 Views
  • 1 replies
  • 0 kudos

New Voicemail notification

I have a notification I can't get rid of saying I have a new voicemail but when I call voicemail it says I have no new messages or saved messages.It costs me money to call voicemail every time. Can this be fixed?

MartyF by Level 1: Joiner
  • 570 Views
  • 6 replies
  • 0 kudos

Mobile data

Hi I have travel Volt, I am in Australia. I am connected to Telstra. I have received the standard text telling me I'm in Australia and because I'm on travel volt, I use my UK allowances. I can't connect to any mobile network to use mobile data. Any i...

Apple Watch activation

Please don’t reply with the “we are customers just like you” message. I know already! Since o2 have stopped monitoring the forums, support is literally non existent. Does anyone know how to get to someone that actually knows what they are talking abo...

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Vodafone to O2 porting issue

TEN WEEKS ago I ported 3 phones from Vodafone to O2. One still does not work. It cannot send or receive texts or receive any calls unless from other O2 users. The O2 support is absolutely appalling. 1st call to O2 we were told that a ticket had been ...

BuchASH by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos