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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2600 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15372 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Account Access

Good afternoon, I can’t connect to my account. But I am registrered since 5 days. Could you check why the website and the app don’t work?Thank you

ASSA by Level 1: Joiner
  • 168 Views
  • 1 replies
  • 0 kudos

Very poor signal strength

Having checked the network on your site it says signal strength is Good. However I have either 1 bar or sometime no bars on my phone and call clarity is dreadfull

No network connection

My phone is not receiving or allowing calls. Says no network connection

Signal not working during certain time of day.

Hi.Myself and a few others on the network have an issue where we lose signal during busy times of the day (specifically lunch rushes or Saturdays). Our phones will say we have 4G or 5G but nothing loads.Usually happens between 12pm - 2pm on weekdays ...

Cherebi by Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

How do I get to actually speak with a person at O2

I have been charged for a devise plan that is already fulfilled for about a year.I have 2 accounts with 2 different emails and can only access one as, despite 02 saying an email has been sent, I have not received an email with my password reset link....

RowanAsh by Level 1: Joiner
  • 619 Views
  • 4 replies
  • 0 kudos

Resolved! 5G

I have been sent a 5G only sim  my phone does not support 5G

JG57 by Level 1: Joiner
  • 386 Views
  • 4 replies
  • 0 kudos

O2 port from Vodafone, nearly 2 weeks without incoming calls and any sms functionality

Hello, I’ve seen many posts on this subject, and this is my last ditch attempt for help given the response I’ve had from online chat and customer service. I ported my number across over a week and a half ago and lost the ability to make calls send me...

Charliejg by Level 1: Joiner
  • 1164 Views
  • 13 replies
  • 0 kudos

Resolved! Replacement sim

I lost my sim card over a week ago i called up to get a replacement sim meaning id get my old number back all id have to do is get a new number and swap it over , i was told it would take up to 48 hrs now on my phone it says sim invalid and i dont kn...

nelson12 by Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos