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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Voicemail

I keep getting a message every day to say I have new voicemail but I ring up and there is no voicemail. Why?

Brenda18 by Level 1: Joiner
  • 179 Views
  • 3 replies
  • 0 kudos

Esip

How do I install my esim

Kevin2023 by Level 1: Joiner
  • 171 Views
  • 2 replies
  • 0 kudos

My o2 error and direct debit overcharge

My o2 now opens to Elizabeth Noonan instead of Eric Noonan Elizabeth is my wife she has her own My o2 account both accounts display the same information about her phone. Also my bank statement indicates that I have been charged £25. OO not the usual ...

Text messages

Texts not working. Can’t send a message to anyone, tried sim in different phone and tried messaging other numbers. Just comes back not delivered on both iPhone and Samsung.

Telsingh by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

Problem with transfer from virgin

I have been transferred from virgin. However, my data allowance is not correct. I upgraded with virgin in June. O 02 app it doesn't even show my number, I have a contract for my granddaughter and it only shows this one. Tried virgin but told I'm no l...

Marg62 by Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos

Resolved! Porting Old Number to O2 Sim

I've just left EE and taken out a pay monthly contract with O2 and just wanted to double check something before I do it. I supplied my EE phone number and PAC during the signing up process. I know when the sim card arrives I just pop it in and it act...

Khaos by Level 1: Joiner
  • 1951 Views
  • 17 replies
  • 0 kudos

O2 changed my number

I switched to o2 last month from 3. PAC was successful and my keep number transferred the following day. Last Thursday I got a text saying number had been transferred!!! Hadn’t requested this and now fighting to get my keep number back. Fobbed off fo...

kp9 by Level 1: Joiner
  • 238 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to receive incoming calls or texts since porting my number to o2 from vodaphone

My number was ported from vodaphone to o2 on Thursday and since they have done it I can only receive calls from o2 network. have called customer service many times and still not solved. I have been to store and they have checked settings, done phone ...

MrsD2 by Level 1: Joiner
  • 10635 Views
  • 57 replies
  • 0 kudos