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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15387 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7871 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7276 Views
  • 6 replies
  • 0 kudos

Resolved! Replacing my SIM card

Hi. Just upgraded my phone and during the install process my SIM card (and therefore phone number) has stopped working. I tried using the O2 app to order a replacement, but it needs to send a code via text to verify it's me. My number isn't working s...

DarrenDix by Level 1: Joiner
  • 700 Views
  • 5 replies
  • 0 kudos

Resolved! £6 Travel Bolt-on - how much will my friends be charged if they call me when I'm abroad?

I'm an O2 customer and I'm going to South Africa. I know I can buy a Travel Bolt-on for £6 per day, but I don't know what this means for my friends. How much will friends in South Africa be charged to phone me when I'm in South Africa? How much will ...

Spike27 by Level 1: Joiner
  • 443 Views
  • 4 replies
  • 0 kudos

Number not ported

I ordered a SIM only last week and gave a PAC number and old number to port on the order. After inserting and activating my new SIM nothing happened.Eventually I managed to speak to someone on Wednesday who said there was a technical fault and the nu...

MRH1867 by Level 1: Joiner
  • 258 Views
  • 2 replies
  • 0 kudos

I can't log in

I can't log in to the app I have no signal I can't call them the Web chat keeps trying to tell me to go to the app to speak with someone on chat but the whole point is I can't log in what am I supposed to do?! I can't call I have no signal out here p...

can't received/make calls. 4G 5G working fine

Hi guys, My problem is can't received/make normal calls. 4G 5G working fine.I tried calling 202 for some help it wont even let me, As soon as I dial any number it immdiately makes the hanging up beep and ends the call. I also cant received calls. any...

David769 by Level 1: Joiner
  • 261 Views
  • 2 replies
  • 0 kudos

Resolved! My 02 app

Hi every one is any one haveing trouble logging. In to the my 02 app my just says try again later but let’s me in on website and I was logged in to the app earlier

Denzil2321 by Level 2: Apprentice
  • 699 Views
  • 7 replies
  • 0 kudos

Resolved! Extras

Hi, I changed my tariff the other day and was offered an extra- I’ve tried choosing Amazon Prime but the next page doesn’t load?

Julie1204 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos