Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2955 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5052 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15843 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8064 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7449 Views
  • 6 replies
  • 0 kudos

Number Migration - Virgin Legacy Problems

Hello, I have recently bought a new handset with an O2 pay monthly plan. I planned to switch my old number to this new handset sim - sounds straightforward. The problem is my old number is a Virgin Legacy sim, and so when I get a PAC code it isn't ac...

Mica77 by Level 1: Joiner
  • 552 Views
  • 4 replies
  • 0 kudos

Split port from EE to O2

Hi,I have a few O2 numbers on my account and wanted to move accross two EE numbers via PAC / number porting. I had a message today saying the port has been done.On both number transferred to O2, the EE sim is still active and receiving some calls and...

Bhavesh by Level 1: Joiner
  • 365 Views
  • 4 replies
  • 0 kudos

Resolved! Using phone in Ireland

Can I use my O2 (formerly Virgin) phone/SIM in Ireland? What does it cost?

TimBro by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

mobile number hasn't transferred

Filled in form to transfer (REMOVED) and overwrite (REMOVED) using PAC (REMOVED) and it hasn't happened yet.

Kuga by Level 1: Joiner
  • 181 Views
  • 2 replies
  • 0 kudos

sms messaging changes

is there a change to the provider for sms messaging - i have received a random text mentioning google

Ian-James by Level 1: Joiner
  • 337 Views
  • 5 replies
  • 0 kudos

helpdesk

How do I contact O2 Helpdesk to get a refund.This website is not easily navigated.

Colin1873 by Level 1: Joiner
  • 161 Views
  • 2 replies
  • 0 kudos

Resolved! Keep my original number after installing my new sim

I was already an O2 customer but I installed my new O2 sim card last night. This has resulted in me having a new phone number when I had stated I wanted to keep my original number. I had called 202 an hour ago and eventually spoke with someone. She e...

BrianJ by Level 1: Joiner
  • 315 Views
  • 2 replies
  • 0 kudos

Resolved! Hotspot password

Trying to connect my phone to my smart TVIt's asking for a password I don't know what it is?

Chilli2 by Level 1: Joiner
  • 287 Views
  • 3 replies
  • 0 kudos