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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2482 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4875 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15234 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7797 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7212 Views
  • 6 replies
  • 0 kudos

My new SIM is NOT working

A new sim from O2 is not working. In calls is working and out calls is not working. Could you please help.

AK10 by Level 1: Joiner
  • 26 Views
  • 1 replies
  • 0 kudos

IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones handset

Hi I hope someone can help me here? I lost my phone 16/03/24 and I rang up to block my sim and iPhone, I then found my iPhone later on the same day so I rang up to get everything back to normal and unblocked! I’ve rang up cs 3 times and spoke to peop...

Ricky1695 by Level 1: Joiner
  • 22 Views
  • 1 replies
  • 0 kudos

IMEI block

So my account had an imei block placed due to overdue payment. I then sorted this with o2. And the debt team who said he would send a pay as you go sim for me to use with my iPhone 15 pro max. Since Saturday I’ve had no signal on my phone, and it’s d...

Cbbbbx by Level 1: Joiner
  • 123 Views
  • 9 replies
  • 0 kudos

Resolved! Number inactivity disconnect

Hello Does anyone know how long it takes for o2 to automatically disconnect a number if it is inactive? I want to keep my PAYG number "alive" until the time comes that I can make it my main driver (contract). I've spoken to o2 but I get different ans...

fnanfne by Level 1: Joiner
  • 60 Views
  • 3 replies
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Help!! No signal

I have had no signal (voice/text/data) since Saturday both at home and away, when usually I have no problems. There does not appear to be any network issues, wondering if the recent ios 17.4 update I did has anything to do with this???

Hello I'm looking for some advice regards to a upgrade but I've chosen the wrong variant of Samsung

Will somebody point me the right direction please. I have just upgraded to a new device and I wanted the Samsung galaxy s24 ultra but I've been delivered a Samsung galaxy s24 instead It is entirely my fault because I didn't see it at the time I paid ...

New782122 by Level 1: Joiner
  • 91 Views
  • 3 replies
  • 0 kudos

Location services not working

After a couple of months tearing my hair out and getting unhelpful responses from O2 I spoke to someone today who fixed my problem. A while back I accidentally removed age verification from my kids phones and couldn’t re-enable it. I called O2 and th...

Chucklebus by Level 1: Joiner
  • 2463 Views
  • 14 replies
  • 0 kudos

Help to recover a lost number!

Hello. This is a complicated request so please bear with me on a long explanation! My wife got her first mobile in the mid 90s on what was then the Cellnet network. After some number format changes the code became an 07712 one. This has been her numb...

Smoth by Level 1: Joiner
  • 91 Views
  • 3 replies
  • 0 kudos