Upgrade fail

[ESA91]

I have recently upgraded from the iPhone 8 Plus to the iPhone 13. I have followed all set up steps but now neither phone is working. I cannot make phone calls on either and can only send a message via Wi-Fi to phones also on wifi. 
I don’t understand where I ah a gone wrong but now have no phone that works. 
Thanks

[jonsie · Accepted solution]

Hi

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this