cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to log onto internet

Dg2810
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am unable to log into the internet despite me having 1GB of data 

Message 1 of 2
79 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 56: Guvnor
  • 8060 Posts
  • 87 Topics
  • 524 Solutions
Registered:

Check that you have the correct settings - the link below shows how to set it up depending on your phone @Dg2810.

https://www.myapnsettings.com/2020/07/o2-apn-settings-2020.html

If everything looks ok, try your sim in another phone (if you can).

Otherwise pop into your local o2 store or give customer services a call on one of the numbers in the guide below:

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
61 Views
1 REPLY 1

gmarkj
Level 56: Guvnor
  • 8060 Posts
  • 87 Topics
  • 524 Solutions
Registered:

Check that you have the correct settings - the link below shows how to set it up depending on your phone @Dg2810.

https://www.myapnsettings.com/2020/07/o2-apn-settings-2020.html

If everything looks ok, try your sim in another phone (if you can).

Otherwise pop into your local o2 store or give customer services a call on one of the numbers in the guide below:

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
62 Views