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Sim not working

rkerwin21_
Level 1: Joiner
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I lost my phone at the weekend, I contacted o2 to get a replacement sim. I visited the shop on Saturday to get a new phone on contract. The lady I spoke to said I could keep the same number. It has been 2 day since the purchase and my phone isn’t accpecting or letting me make any calls or texts. I need access to my phone for work. What can I do? 

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madasaf1sh
Level 61: Brainiac
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@rkerwin21_ 

 

Call customer services on 0344 809 0202 as it sounds like they haven't activated the sim card.. 

You can also try live chat if an agent is available by either going to the o2 shop or https://o2.co.uk/contactus

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4411 Posts
  • 29 Topics
  • 1233 Solutions
Registered:

@rkerwin21_ 

 

Call customer services on 0344 809 0202 as it sounds like they haven't activated the sim card.. 

You can also try live chat if an agent is available by either going to the o2 shop or https://o2.co.uk/contactus

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@rkerwin21_ 

O2 put a bar on your account when a lost or stolen report has been lodged.

You'll need to call O2 to remove the bar.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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