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Sim doesn’t seem to be working

Judith1
Level 1: Joiner
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Hi I’ve been with O2 for over 10 years and now I’ve been abroad for a few months and my sim doesn’t seem to be working anymore. Why is this and how can I get it working again? Thanks in advance. 

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MI5
Level 94: Supreme
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@Judith1 

You need to contact O2 as you may have been restricted due to too much time abroad.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123806 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

@Judith1 

You need to contact O2 as you may have been restricted due to too much time abroad.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
Level 61: Brainiac
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Registered:

@Judith1 

 

is it PAYG or pay Monthly, and how long have you been abroad? 

As if you have been overseas for over 6months and on PAYG and not used the sim card, it will have been disconnected as per the terms and conditions, and your credit forfeited.

 

You can ask Customer Services on 0344 809 0202 to see if it possible to reconnect the number in this situation, as sometimes it wont be possible t

 

If you are on Pay Monthly, then I would call Customer Services as it could be a faulty sim card or an account issue

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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