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O2 Travel

Rlyeo
Level 1: Joiner
  • 1 Posts
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hi there

 

I am currently in US for work and I text O2TRAVEL to 23336 on the 5th October to which I received the standard text message that said allow 24hours. But if never appeared on my account, furthermore there is no record of it on my account. Why is it not working for me? I sent another text message this morning same reply but still haven’t received the 24hours bolt on. Do you have any idea how to rectify this?kindest regards 

 

Rosanna

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Cleoriff
Level 94: Supreme
  • 107608 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

@Rlyeo 

You need to call customer service.

The number to call from abroad is +44 7860 980 202

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107608 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

@Rlyeo 

You need to call customer service.

The number to call from abroad is +44 7860 980 202

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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