No service

[Sarah40]

Im having problems with my phone saying no service since 9am this morning csnt ring anyone or recieve calls or texts, anyone else having issues??

[MI5 · Accepted solution]

@Sarah40 

Check here O2 Service Status

Guides here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Sarah40]

Yes i have done all of the above and nothing, and i know it nothing to do with my phone or sim, dont go from working suddenly few hours to no signal. 

[madasaf1sh]

@Sarah40 

Sims and Phones fail like all technology without rhyme or reason, it could be a mast local to you have lost power, and is waiting to phone home..

Can you try your sim card in a different phone? 

Other than that If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5]

---

@Sarah40 wrote:

Yes i have done all of the above and nothing, and i know it nothing to do with my phone or sim, dont go from working suddenly few hours to no signal. 

---

Unfortunately they can just fail.

As per the guides I posted, you need to try your sim in another phone and another sim in your phone to see if the fault persists.

If it is always present then it must be a network issue in which case it should be noted on the status page, again linked above.

If nothing reported there, you can report it through the My Network app when connected to wifi https://www.o2.co.uk/apps/my-network