New to O2

[Joho]

Hello I’ve just received through the post a new sim for my phone. I ordered it through Uswitch. I added my pac code when ordering and received an email with this number on so all seemed fine. I am not very tech savvy I’m afraid and I have just put the sim in and the old number seems to be on it. I have taken it back out. Do I have to wait until I get some communication to say it has switched over. Many thanks Jo 

[Cleoriff · Accepted solution]

@Joho 

All info in here Guide: Migration & porting into O2  

[Joho]

Thank you very much. Still in the dark a little but I think I’ll wait and see if I’m given a date. Swapping from Tesco to O2 so hoping it goes smoothly with switching numbers. 
thanks again. Jo 

[Cleoriff]

It should do @Joho 

Something else to look at here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number . Hope that helps.