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New phone on contract.

Emma49
Level 1: Joiner
  • 1 Posts
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Registered:

Hi there.

Just wondering how much longer is it going to take for me to have my phone delivered? It's been over 2 weeks now and I'm now starting to panic.

 

Also, I'd like to know why my first bill has come out and the airtime bill is higher then what was legally agreed please? 

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gmarkj
Level 57: Major
  • 8272 Posts
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Registered:

Have you had an email saying the phone has been despatched @Emma49 ?

Until you get that then it is not on the way...

As for the bill being higher than expected, you would need to get back in touch with o2 directly as this is a community of o2 customers.

The sales team are the best people to discuss this with.

Message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 57: Major
  • 8272 Posts
  • 89 Topics
  • 586 Solutions
Registered:

Have you had an email saying the phone has been despatched @Emma49 ?

Until you get that then it is not on the way...

As for the bill being higher than expected, you would need to get back in touch with o2 directly as this is a community of o2 customers.

The sales team are the best people to discuss this with.

Message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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