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My phone number has changed

J-Lo44
Level 1: Joiner
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Hi,

I switched from Virgin to O2 yesterday and I told them that I wanted to keep my original number. However my number is different and I really need it to stay the same. Can you help please.

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Cleoriff
Level 94: Supreme
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Hi @J-Lo44 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107637 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

Hi @J-Lo44 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

*The Game Is On*

Girl in a jacket

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J-Lo44
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Thank you, I'll do that now

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Cleoriff
Level 94: Supreme
  • 107637 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

Best of luck @J-Lo44 👍

*The Game Is On*

Girl in a jacket
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