Solved: Locked phone

quesojts · ‎01-12-2021

Hi guys,

I am looking for some help. I have recently purchased an old phone and which I needed to put a network unlock code into to get it to work with ee (it was on 02). Unfortunately I wrote the code down wrong and I have locked the phone. It asks for a Sim network PUK code but this code does not work. I have read some of the posts on here and it might need a MCK code. Does anyone on here know how to get one of these codes?

Thanks in advance

MI5 · ‎01-12-2021

@Martin-O2 @RafaC or @lewys-gp will need to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-12-2021

@Martin-O2 @RafaC or @lewys-gp will need to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

lewys-gp · ‎02-12-2021

Thanks, @MI5.

Hi, @quesojts. I'm sorry to hear about the issue. I'll send you a private message so we can try and get you the MCK code needed to unlock your phone 😊.

Community Manager for the O2 Community 🙂

O2

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