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LOCKED OUT OF PHONE

Isla3107
Level 1: Joiner
  • 1 Posts
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Hello

Ive forgotten my passcode for the touch ID so Im unable to get into my phone

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MI5
Level 94: Supreme
  • 123809 Posts
  • 611 Topics
  • 20035 Solutions
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@Isla3107 

Apple guide here https://support.apple.com/en-gb/HT204306

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
Level 43: Bright Spark
  • 8286 Posts
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Hi @Isla3107 

Welcome to the o2 Community forum 

This may help

You will need to contact O2 customer services  they are on social media here 

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram



HAPPINESS IS BEE SHAPED

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TallTrees
Level 43: Bright Spark
  • 8286 Posts
  • 77 Topics
  • 203 Solutions
Registered:

@Isla3107 

Go to Internet look up forgotten passcode for (my android) or (iphone)

There are also videos there to help

Good luck and best wishes 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 123809 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

@Isla3107 

Apple guide here https://support.apple.com/en-gb/HT204306

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 4
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