Keep My Son’s Number

[KatLou]

Hello! I’ve ordered an additional sim on my account for my son to use. I’d like him to keep his current number. He’s currently on o2 pay as you go. I’ve attempted to fill in the ‘keep my number’ form twice now and it keeps giving me an error code.

[MI5 · Accepted solution]

@KatLou 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[KatLou]

Thank you!

[MI5]

You're welcome