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Huawei PSmart 2020 Filling in Power Up Password by itself incorrectly!

SteveCass7311
Level 1: Joiner
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I had to restart my Huawei PSmart 2020 and as expected was required to enter my password after a reset. - I pressed the first number and then the phone entered the remaining number of digits by itself obviously incorrectly. - The various digits darkened as if they were being pressed but, my fingers were nowhere near the screen after I entered the first digit. I tried again with the same result and I am now locked out of my phone. - I removed my screen protector assuming dirt had become trapped causing digits to enter themselves, and thoroughly cleaned the screen. - After the 10 minute time out, I tried again and exactly the same thing happened. - Iam now locked out for 30 minutes. - It's like some sort of virus has control of my password screen , but there is no webpage that I can find that suggests that such a virus exists! - I've tried starting the phone in Safe Mode, and exactly the same thing happens. - I'm running out of attempts before I assume that my phone will be wiped if I reach 10 unsuccessful attempts.

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Bambino
Level 73: Relic 
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@SteveCass7311 Contact Huawei support  before you completely lock it.

Support-HUAWEI Consumer Official site | HUAWEI United Kingdom

I DO NOT WORK FOR O2



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Bambino
Level 73: Relic 
  • 18367 Posts
  • 877 Topics
  • 2134 Solutions
Registered:

@SteveCass7311 Contact Huawei support  before you completely lock it.

Support-HUAWEI Consumer Official site | HUAWEI United Kingdom

I DO NOT WORK FOR O2



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