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How to move e-sim from old phone to new?

Wingedwraith
Level 1: Joiner
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Hi,

 

I am getting a new iphone next week and I'll need to move my o2 e-sim from the old iPhone to the new one. Does anyone know the best way to do this?

 

Thanks

 

Neil

 

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MI5
Level 94: Supreme
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@Wingedwraith 

You'll need to call customer service to request a new eSim pack, then do a sim swap Guide: Sim Swap: a mini guide 2017 update 
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123968 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Wingedwraith 

You'll need to call customer service to request a new eSim pack, then do a sim swap Guide: Sim Swap: a mini guide 2017 update 
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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