How to move e-sim from old phone to new?

[Wingedwraith]

Hi,

I am getting a new iphone next week and I'll need to move my o2 e-sim from the old iPhone to the new one. Does anyone know the best way to do this?

Thanks

Neil

[MI5 · Accepted solution]

@Wingedwraith 

You'll need to call customer service to request a new eSim pack, then do a sim swap Guide: Sim Swap: a mini guide 2017 update 
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.